Due to Coronavirus events impacting our Call Center Staff availability, phone support is currently not available. We hope to have phone support available in the coming weeks.Sony Warranty and software info check by IMEI
We apologize for the inconvenience and encourage you to make use of our many online resources to help with questions regarding your Sony product. You can also contact our support team through Chat and email.
Note: Chat support is only available in English. Note: Please allow up to 48 hours for a response to your question. Visit the PlayStation contact page for inquiries or support. If you live or purchased your product outside of Canada:. Careers Contact Us Company Info. Close Sony Sites. Sony Group Site. Sony Professional.
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Schedule Maintenance — 1 Dec Sat11pm We will be undergoing system maintenance on 1 Dec Sat11pm - 8am in order to serve you better. Already Have An Account? Sign In. Not a My Sony Member yet? Register Here. Why join My Sony? My E-warranty Get 3 additional months of warranty for free. My Birthday Treat Celebrate your special day with great privileges. My Promotion Enjoy member-exclusive promotions, contests and more.
My E-News Be the first to read the latest scoop on news and products. My Rewards Pamper yourself with a wide range of lifestyle perks.Sony Computer Entertainment America SCEA warrants to the original purchaser that this product hardware, game discs and accessories shall be free from defects in material and workmanship for a period of one 1 year from the date of purchase the "Warranty Period". This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from province to province.
This warranty is valid only in the United States and Canada. Sony Computer Entertainment America SCEA warrants to the original purchaser that this product is free from defects in material and workmanship for a period of one 1 year from the date of purchase.
This warranty shall not be applicable and shall be void if the defect in the SCEA product has arisen through abuse, unreasonable use, mistreatment, neglect, or means other than from a defect in materials or workmanship. Sony Computer Entertainment America SCEA warrants to the original purchaser of this SCEA product that this software is free from defects in material and workmanship for a period of one 1 year from the date of purchase.
This warranty shall not be applicable and shall be void if the defect in the SCEA product has arisen through abuse, unreasonable use, mistreatment or neglect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty. The following statement only applies to Australian purchases : Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA and the failure does not amount to a failure of substantial character.
Special Conditions apply under the Standard Warranty to some products as identified in Table 1. For both Australia and New Zealand you can also visit the Sony support section located on our website, contact details listed below. If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. To find the nearest Sony Authorised Service Centre, either contact Sony Australia on 13 or use the Service Centre Locator found in the support section at www.
If service is on-site or in-home pick-up service, Sony will contact you to make arrangements for on-site service or pick-up. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term. Any other expense of claiming the warranty will be borne by you. For the avoidance of doubt, this clause does not restrict your rights to consequential losses under the Australian Consumer Law Australian purchases and the Consumer Guarantees Act New Zealand purchases that could have been expected to result from a product's failure.
Website Assistance Warranties All the information about our warranties. Consumer Product Warranty When you purchase a Sony product, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty. For Australia: www. General Exclusions and Limitations 2.
Contact Product Support
If you have registered your product through MySony with the correct purchase date or if you had service on your product with us before, we will be able to recognize your product and will give an accurate warranty end date.
If you have a 5-year Extended Warranty which is pre-registered between your dealer and Sony, you will not see the warranty end date correctly reflected until you have contacted us to personalize your contract and provide us with the exact purchase date.
Once this is done, our Warranty Checker will show the correct warranty end date. Otherwise you will be asked to enter your purchase date on top of your model name and serial number, after which our system will show you your default warranty duration. The Warranty Checker page needs to match the original country of purchase: make sure to select the appropriate country. Dealer warranties are not included in this calculation.
If you have bought an extended warranty from Sony and activated it with us, we will show the warranty end date based on your extended warranty.
Please make sure to enter the component name to know your warranty and not the kit or system name. Model Name Type your model name and select an option based on the names displayed in autocomplete drop-down menu. Serial Number.When you purchase products from an unauthorized website or reseller you are taking a risk of products that may be counterfeit, used, defective, or may not be designed for use in your country. Extended Two Year Limited Hardware Warranty If a two 2 year extended limited hardware warranty was purchased, your product will have the same coverage as the standard limited hardware warranty.
This extended two year limited hardware warranty will add an additional 2 years to the standard one year limited hardware warranty. The extended two year limited hardware warranty will expire three years from original purchase date of the product. To Obtain Warranty Service.
For qualifying used devices, the plans are available for 2 or 3 year terms. Types of claims covered include:. If you purchase a Plan, you will receive a copy via email along with Contract Purchase Receipt needed for claim filing. Terms and Conditions apply; please click here to review a copy of the Protection Plan Terms and Conditions.
BoxBedford, TX License The following is a guideline to applicable return scenarios up to 14 days from delivery. After this period, items are only warranted under our standard one year limited hardware warranty. Please note all returned items will be subjected to a rigorous inspection. Unopened Box Return Unopened box returns will be accepted within 14 days from delivery. COM will accept returned merchandise within the first 14 days after delivery according to the following conditions:.
Damaged in Shipping If the product has been damaged in shipping please prepare proof such as photographic evidence and contact Customer Service immediately.
Damaged by Customer Unfortunately US. COM will not accept returns or exchange any product that has been damaged by the customer and the warranty will become void. This includes damage from customer misuse, missing parts or is in unsellable condition due to customer tampering.
However the customer may pay for repair service.
Warranty Policy, Protection Plan, Repairs and Returns
COM are eligible for returns. Products purchased from other retailers must be returned to that retailer. Your cart is empty Start shopping.This warranty is valid only in the United States and Canada. For purposes of this Limited Hardware Warranty and Liability, "factory recertified" means a product that has been returned to its original specifications. This warranty gives you specific legal rights.
You may also have other rights which vary from state to state or province to province. The warranty offered by SIE on this Product is the same whether or not you register your product.
This warranty does not apply to any system software that is preinstalled in the PS4 hardware, or is subsequently provided via update or upgrade releases. PS4 system software has a separate warranty. Service policy You must visit PlayStation Service Request Support or call to receive a return authorization and shipping instructions.
You understand and acknowledge that any time SIE services this Product either within the Warranty Period or under a separate service arrangementSIE may need to provide certain services to ensure this Product functions properly and according to SIE guidelines and specifications.
You acknowledge and agree that some services may change your current settings, cause a removal of cosmetic stickers or system skins, cause a loss of data or content, or cause some loss of functionality. You should back up your system storage regularly to prevent loss of data, although some content cannot be backed up and must be reinstalled by the user.
You should also remove any peripherals, non-PS4 system components, and any content that you consider proprietary, private, or confidential before you send in your PS4 system for service. SIE is not liable for damages resulting from your failure to comply with the foregoing, or any instructions that SIE provides to you. After SIE services the Product and returns it to you or returns a factory-recertified product to you under this warranty, this warranty applies to the returned product for the longer of i 90 days from the date that SIE ships the Product or the factory-recertified product or ii the original Warranty Period.
Except as this Limited Hardware Warranty and Liability provides, SIE is not be liable for any direct and indirect, consequential, or special damages, including any damages that may arise from loss of data or functionality. The foregoing limitation applies to the extent permitted by law. Support : Warranties.